Privacy Policy
Customer service is very important to us. As we continue to improve and expand our services, we recognize our customers’ need and desire to preserve their privacy and confidentiality. Safeguarding our customers’ privacy is also very important to us. We have adopted standards that help maintain and preserve the confidentiality of customers’ nonpublic personal information. The following Statement affirms our continued efforts to safeguard customer information.
Information We Collect
We gather nonpublic personal information about our customers as may be necessary to conduct business with our customers. We collect nonpublic personal information about you from the following sources:
- Information we receive from you on applications or other forms, over the telephone or in face-to-face meetings, and via the Internet. Examples of information we receive from you include your name, address, telephone number, social security number, credit history and other financial information.
- Information about your transactions with us or others. Examples of information relating to your transactions include payment histories, account balances and account activity.
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Information we receive from a consumer reporting agency. Examples of information from consumer reporting agencies include your credit score, credit reports and other information relating to your creditworthiness
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From employers and others to verify information you have given to us. Examples of information provided by employers and others include verification of employment, income or deposits.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
Information We Disclose
Your personal information will only be retained for the purpose of providing you with our response to your query and will not be made available to any third party except as necessary to be disclosed to any related entity for the purpose intended or as required to be disclosed under law. By submitting data on our website, the visitor is providing explicit consent to transmission of data collected on the website.
We treat data as confidential within our firm and require a strict adherence of all our employees to data protection and our confidentiality policies. All visitors, however, should be aware that our website may contain links to other sites that are not governed by this or any other privacy statement. We reserve the right to amend (that is, add to, delete or change) the terms of this Privacy Statement from time to time.
Terms of Service
By using our website and/or services, you agree to comply with and be bound by these terms. If you do not agree to these terms, please refrain from using our services.
Services
Truvision Mortgage acts as an intermediary (broker) to connect individuals and businesses with potential lenders for mortgage-related services. We facilitate the mortgage application process to help you find suitable lending solutions.
To use our services, you must be 18 years of age or older and/or capable of forming a legally binding contract. By using our services, you represent and warrant that you meet these eligibility requirements.
Application Process
You are responsible for providing accurate and complete information during the mortgage application process. Truvision Mortgage is not liable for any consequences resulting from inaccurate or incomplete information provided by you.
We work with a network of lender partners to provide you with mortgage options. The terms and conditions of each lender may vary, and Truvision Mortgage does not guarantee approval or specific terms.
Communications Policy
Email Communication
By providing your email address, you consent to receive communication from Truvision Mortgage, including but not limited to service updates, promotional materials, and important information related to your account.
You can opt out of non-essential email communication by following the unsubscribe instructions provided in the emails. Please note that opting out of essential communications may affect your ability to use certain features of our services.
SMS/Text Communication
1) By providing your mobile phone number, you consent to receive SMS/text messages from Truvision Mortgage, including but not limited to service updates, promotional materials, and important information related to your account.
2) You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
3) If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to [email protected]
4) Carriers are not liable for delayed or undelivered messages.
5) As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency may vary. For questions about your text plan or data plan, contact your wireless provider.
6) For privacy-related inquiries, please refer to our privacy policy: link to privacy policy
Phone/Call Communication
By providing your phone number, you consent to receive calls from Truvision Mortgage, including but not limited to service updates, promotional materials, and important information related to your account.
You can opt out of non-essential call communication by informing the caller during the call or by contacting our customer support. Please note that opting out of essential communications may affect your ability to use certain features of our services.
Changes to Terms of Service
Truvision Mortgage reserves the right to update or modify these Terms of Service at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of our services after any modifications constitutes your acceptance of the revised terms.
Contact Information
If you have any questions or concerns about our communication practices or wish to opt out, please contact us at: [email protected]
Disclaimer
TRUVISION MORTGAGE: Equal opportunity employer, Equal opportunity broker/lender. A pre-approval does not constitute a loan commitment or guarantee of a loan. Pre-approval is subject to a satisfactory appraisal, satisfactory title search, and no meaningful change to borrower's financial condition. This is not an offer for extension of credit or commitment to lend. All loans must satisfy company underwriting guidelines. Not all applicants qualify. Information and pricing are subject to change at any time and without notice. The content in this advertisement is for informational purposes only. Products not available in all areas. As prohibited by federal law, we do not engage in business practices that discriminate on the basis of race, color, religion, national origin, sex, marital status, age (provided you have the capacity to enter into a binding contract), because all or part of your income may be derived from any public assistance program, or because you have, in good faith, exercised any right under the Consumer Credit Protection Act.
The information contained in this website is believed to be reliable, but we do not warrant its completeness, timeliness or accuracy. The information on this website is not intended as an offer or solicitation for any mortgage product or any financial instrument. The information and materials contained in this website - and the terms and conditions of the access to and use of such information and materials - are subject to change without notice. Products and services described may differ among geographic locations, offices and as a result of individual conditions. Not all products and services are offered at all locations. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
It is our intention that data provided on a subject is of a general nature. Our website does not represent an exhaustive treatment of subjects nor is the information intended to constitute accounting, tax, legal, consulting or other professional advice.
Prior to making any decision or taking any action we kindly request you to contact your tax or legal advisors.
Licensing
As a broker, TRUVISION MORTGAGE is NOT individually approved by the FHA or HUD, but is allowed to originate FHA loans based on their relationships with FHA approved lenders. TRUVISION MORTGAGE is approved to originate VA and FHA loans, and has the ability to broker such loans to VA and FHA approved lenders. TRUVISION MORTGAGE is not acting on behalf of or at the direction of HUD, FHA or the VA. In California, This licensee is performing acts for which a real estate license is required.
TRUVISION MORTGAGE - Licensed by the California Department of Real Estate, Corporation Identification# 02199908
TRUVISION MORTGAGE - NMLS# 2437525
Additional licensing information available at NMLS Consumer Access Portal
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NMLS# 2437525
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Saturday: 9am - 5pm
Sunday: Closed
